Delivery & Return Policy

Delivery
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Free local delivery is available for orders over £30 within UK.
Deliveries are made from 9:00am on Monday to Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

International Shipping
We DO NOT offer international shipping.

Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, providing the item is unused and in its original condition. Your item needs to have a receipt or proof of purchase. We will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at rpap@rpapwholesale.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a solution.
If you have any further questions, please don't hesitate to contact us at rpap@rpapwholesale.co.uk.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund via your original payment method. You will receive the credit within 20 days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Contact Us
If you have any questions on how to return your item to us, please do not hesitate to contact us.